RESERVATIONS POLICY

2021-2022

The Fort Knox Spouses and Community Club (FKSCC) hosts socials, luncheons and other events each year, and this reservations policy has been enacted in order to streamline the reservations process and to ensure that members understand the reservation deadlines, cancellation policies, and the club's policy regarding walk-ins and guests.  This policy helps ensure that all FKSCC members have an enjoyable event experience while maximizing club resources by limiting undue expenses that can arise from inaccurate headcount and late cancellations.

MAKING A RESERVATION

All FKSCC members will receive an email at least three weeks prior to an event.  The Email will direct members to the Event ticketing page where you will reserve your spot, and pay for your ticket, meal, or whatever may be necessary.  You may also visit the FKSCC website directly to make your reservations at fortknoxscc.com.

 

The emailed event invitation will contain important information such as date, time, and place.  If their is a cost associated with the event that will be included as well.  To guarantee your spot at an event, RSVPs must be received through the email or website link.  Your response must be received no later than 1200 pm on the deadline date indicated in the email.  Responses made after the deadline ARE NOT guaranteed a spot at the event and will be placed on the waitlist if necessary.  If necessary, all payments must be received by the deadline date as well.   Electronic online secure payment at the time of reservations are preferred.

In the event, the FKSCC website is unable to process RSVPs or otherwise becomes unavailable please send your reservation to our Reservations Coordinator at reservationsfkscc@gmail.com.  The same requirements for confirming a reservation via the website link will apply for emailed reservations.  

EMAIL CONFIRMATION

All reservations and cancellations will be confirmed by an email from the Reservations Coordinator to the FKSCC member.  If you do not receive a confirmation email within 48 hours or making or cancelling your reservation please re-submit your response as it may not have gone through. 

RESERVATION CANCELLATION

To cancel a reservation, you must send an email to reservationsfkscc@gmail.com by noon on the deadline indicated on the emailed invitation.  In order to receive a refund you MUST cancel by the deadline.  Cancellation after the deadline will result in forfeiture of all payments.  FKSCC is obligated to pay for all reserved meals and supplies, regardless of attendance.  Therefore, if you do not cancel your reservation and do not attend the event, you are still responsible for payment.  You will receive an email confirming your cancellation.

In the event of an emergency after the cancellation deadline has passed, please contact the Reservations Coordinator and give notification that you will be unable to attend.  Tickets may or may not be transferable to another person based on circumstances and event specifics.  

EVENT CANCELLATION

In the event that one of the social events requiring a reservation and payment must be cancelled by the FKSCC or due to circumstances beyond the control of the FKSCC a full refund will be issued to the payment method used by the member.  Payments will be refunded within 48 hours of the cancellation.

MEMBER WALK-INS

Members will be allowed to walk in to an event if and when seats become available due to last minute cancellations, but only after the wait list has be exhausted.  Walking in to any social will not guarantee your ability to attend or participate in the event.

GUESTS AND NON-MEMBER ATTENDANCE

FKSCC members may bring guests to events.  A guest or non-members who is eligible to become a FKSCC member may only attend one FKSCC function as a guest.  After that they will need to become an FKSCC member.

Please contact the Reservations Coordinator at reservationsfkscc@gmail.com with any questions regarding this policy.